Return Policy 换货说明

If you are not satisfied with your purchase (due to damaged during shipment or wrong item/change size/change design/etc), you can send it back to us for replacement.
如果您对购买不满意(由于运输过程中损坏或错误/瑕疵的物品/尺码退换/更换款式计等),你可以将其发回给我们退换。

  • Returns must be made within 7 days from date of product received。Product replacement shipping cost shall be borne strictly by the buyer for both to and fro.
    (退货必须在收货日起7天内退货。换货來回运费皆由买家自行负担,瑕疵商品除外。)
  • Under the condition where the product/s are qualified as product defective replacement, buyer is responsible to return the product/s at buyer’s own cost, the seller would only be responsible to send the replaced product/s to the buyer. Seller would only process the replacement once the defective product/s has returned to the seller by the buyer.
    (在产品被认定为产品有缺陷/瑕疵的情况下,买方有责任退还产品。卖方只负责将产品邮寄回给买方,当买方成功把产品返还给卖方。)
  • Damaged items must be returned together with their original box and receipt. (损坏或错误/瑕疵的物品/尺码退换/更换款式计等的物品必须与原包装箱退回。)
  • Conditions where replacement are not available (无法提供换货情况):
    1. Products have been washed, label cut or goods being used. (商品已下水、剪标或使用过之商品。)
    2. Due to hygienic considerations, products such as underwear, bras, socks and other personal clothing are not qualify for replacement, unless damage/spoil or product flaws.(内衣、 内裤、 袜子类等贴身衣物,为保障消费者个人卫生。除商品瑕疵外,貨物一經拆封、剪標,恕不接受換貨。)

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
(请在退货前通知客服,否则请求将不会被处理。)

Please provide the return parcel tracking number for all items within 3 working days.
(请在3天之内,把包裹运输号发给我们,以便我们跟进。)

Q&A (你的问题)

How can I return my purchase? (如何退换?)

Kindly email your inquiry to order@lovemummy.my with the subject “Return Item”. We will assist you as soon as possible.
Please allow 3 working days for your inquiry to be processed.
(请将您的询问通过电子邮件发送至order@lovemummy.my,主题为“退换货品”。 我们将尽快协助您。
请允许3个工作日内处理您的查询。)

To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order number for record purpose.
(为了使过程更顺畅,更快捷,请将你的询问,你的产品图片及你的订单号码提供给我们,以作为记录。)

How long will it take to receive my new item(s)? (我会在多久收到新的物品?)

Please allow a minimum of 7 working days from the date we receive your return package.(请从我们收到您的退货包裹之日算起至少7个工作日。)

I need more information about this. Who do I contact? (我需要更多咨询,可以跟谁联系?)

You can contact our customer service at 07-5623567 or email your inquiry to admin@hermo.com.my 
Our customer service will contact you during working days and hours.
(请 wahtsapp us at: +601128183842 或电邮 order@lovemummy.my, 我们的客服将会联系你。)

ENJOY YOUR SHOPPING!! 祝你网购愉快!!